Privacy Policy

Conditions & Disclosures

Your privacy is important to us. We carefully handle your personal and health-related information within the scope of our services and do not sell or disclose this information without your consent, except as required by law.

THIS POLICY AND NOTICE DESCRIBES HOW PERSONAL AND HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED, AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

SECTION 01: Introduction

Basic Benefits, LLC respects and is committed to safeguarding your privacy. We are required by law to maintain the confidentiality of your protected health information (PHI) and give you notice of our privacy practices. This Privacy Policy details how we collect, use, and disclose your information through our services and websites. We also follow state and federal regulations related to privacy and data security.

If we make significant changes to this policy, the updated version will be available on our website at www.basicbenefits.net.

This policy also outlines how your personal data, non-personal data, and health information may be used in connection with our services.

SECTION 02: Risks of Using Electronic Communications and Data Storage

We take multiple steps to protect the security of your information, including electronic communications and health data stored within our systems. However, by using our services, you acknowledge that no system is completely secure. While we use industry-standard safeguards, unauthorized access to your data remains a potential risk.

Basic Benefits, LLC does not share your personal data with third parties except as described in this policy. We recommend exercising caution when printing or sharing your information electronically.

You may close your account at any time by contacting us. We will follow verification processes to confirm your identity before deleting your data, as permitted by law.

SECTION 03: How We Use and Disclose Your Health Information

"Health Information" is data related to your health history, treatment, or payment for healthcare services. The categories below explain how we may use and disclose your health information:

  • Treatment: We may share your health information with healthcare providers to facilitate your treatment.
  • Payment: We may use your health information to bill and collect payment for services rendered.
  • Healthcare Operations: Your health information may be used for operational purposes, such as quality assessments or administrative functions, to improve our services.
  • Appointment Reminders and Treatment Alternatives: We may contact you with appointment reminders or information about alternative treatments.
  • As Required by Law: We will disclose your health information when required by federal, state, or local law.

Other situations where we may use your health information include to avert a serious health or safety threat, for public health activities, to comply with health oversight activities, and in legal disputes.

SECTION 04: How We Use and Disclose Non-Personal Data

"Non-Personal Data" is data that does not identify you directly. We may use this data for operational and analytical purposes. For example, we use server log files, cookies, and IP addresses to understand how our services are used.

SECTION 05: Your Rights Regarding Your Health Information

You have specific rights under state and federal laws related to your health information. These rights include:

  • Right to Inspect and Copy: You may request copies of your health records.
  • Right to Amend: You can request corrections to your health information.
  • Right to Request Restrictions: You may request that we limit the use or disclosure of your health information.
  • Right to Confidential Communications: You may request to receive communications in a specific manner or at a certain location.
  • Right to be Notified of a Breach: If there is a breach of your unsecured health information, we will notify you as required by law.

SECTION 06: Changes to this Policy

We reserve the right to change this Privacy Policy at any time. Updated policies will be available on our website, and continued use of our services indicates your acceptance of any changes.

SECTION 07: Third-Party Service Providers

We work with third-party vendors, such as analytics services, to enhance our offerings. These vendors may use cookies or other tools to collect and process data in accordance with their privacy policies.

SECTION 08: Special Situations

In certain circumstances, we may disclose personal information to investigate legal matters, comply with court orders, or protect the rights and safety of others.

SECTION 09: In-App Permissions and Data Usage

Our applications may request access to your device's camera, microphone, or other features to facilitate services such as video consultations. These permissions can be revoked at any time in your device's settings.

SECTION 10: Contact Information

For questions or concerns about this policy, please contact:

Basic Benefits, LLC
info@basicbenefits.com
917 Lily Creek Rd, Louisville, KY 40243
855-617-8205